Terms of service.
Confidentiality & privacy
Neetz Declutter & Organise is committed to client privacy. Anything seen in a client’s home, or anything a client tells me during the course of us working together, will remain strictly confidential. I am a member of the Association of Professional Declutterers and Organisers (APDO) and follow its code of ethics. I am also registered with the Information Commissioner’s Office (ICO), DBS checked and fully insured. See my privacy policy for more information about client privacy.
Consent
Would you agree to me taking ‘before’ and/or ‘after’ photos of pre-agreed parts of your home for anonymous use on social media, other marketing channels and the Neetz Declutter & Organise website? I will ensure that every image is entirely non-identifiable by removing family photos and any other personal items before the photos are taken.
A before’ photo:
Yes
No
An ‘after’ photo:
Yes
No
The decluttering and organising process
Advice
The advice I offer regarding your home and life is given in good faith and ultimately, it is your decision whether or not you wish to follow the advice and your responsibility for any consequences of following that advice. This is especially true when deciding which items you choose to let go of and which ones you choose to keep – the choice must be yours and you must accept responsibility for that. Sometimes, items may be found which are of higher value than either of us might anticipate. I am not a specialist in recognising such items and cannot be held responsible for failing to do so. If you think you might have high-value items in your house, I would recommend consulting a specialist before beginning the decluttering process.
I’m happy to investigate and recommend other businesses which might be of use to you such as cleaning specialists, waste removal companies, handy person services etc. However, it is your decision who you choose to work with and I cannot be held responsible for the working relationship you have with any company I refer you too.
Handling your items
While I’m committed to handling your possessions with the utmost care, unfortunately, accidents do happen. By agreeing to these Terms and Conditions, you accept that I cannot be held responsible for the accidental damage or loss of any of your possessions and rely on you to carry appropriate insurance for the compensation of damage or loss. I do, however, hold public liability and professional indemnity insurance.
Limits of work
As we go through the decluttering and organising process, I will do all I can to help you achieve the result you desire, however, there are a few limitations to the work I will do. These include, but are not limited to:
I am happy to clean for or with you as we go, however, I am not qualified to do any specialist cleaning, such as fabrics or carpet
I can help lift small or lightweight items and in some circumstances assist in moving furniture about however if I deem the items/furniture too large or heavy, or potentially of risk to either of us, they will need to be lifted/moved by someone else. I will not be held responsible for any damage caused when moving furniture about
I am comfortable working in a house with all kinds of pets however I do ask that any animals that might get in our way such as dogs, be kept in another room while we’re working
If there are any risks or danger to our health or safety, I reserve the right to stop a session and rearrange it once the risk/danger has been dealt with. These include, but are not limited to, working in spaces which might be risky, such as attics with unstable flooring, overly dusty or mouldy conditions, pest problems or certain hygiene issues
I am happy to make storage suggestions and in some instances may be able to help with lightweight flatpack assembly but I am not qualified to do heavier building work such as drilling or heavy-weight assembly of any sort
Discarding of your items
I can help you to sort through items you’re letting go of so that you can arrange to take them to a charity shop, clothing bank or to the tip or have them collected by a council or a clearance company. I own a vehicle and am also happy to take away good quality items to drop off to charity shops/clothing banks, however there will usually be an extra cost for this service which will be agreed dependent on your location and the location of the drop off point. You must also take full responsibility for which items you choose to discard. I can recommend waste disposal methods to you if this helps.
Cancellation policy
I understand that there may be times when you need to cancel a session at short notice. I ask that you provide as much notice as possible and reserve the right to invoice you with a £50 cancellation fee if you have provided less than 24 hours notice and without a reasonable explanation or if I arrive at your address to find that you’re unavailable. Please do not cancel a session if you feel nervous or unsure about using my services. I’m very friendly and supportive and I can assure you that you’ll be feeling much better once the session has started. If I need to cancel a session within 24 hours, I will usually offer compensation by way of a discount on your next rescheduled session.
Payment
All services are provided on a prepayment basis. Payment must be made in full in advance for the agreed number of hours in order to secure your booking.
Invoices will be issued once the Terms & Conditions have been signed and must be paid via online bank transfer unless otherwise agreed in writing.
Late payments may be subject to interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
I do not charge a deposit but reserve the right to charge a cancellation fee as outlined in the cancellation policy.
I do not usually require a lunch break as I work shorter days; however, if a break is needed, you will not be charged for this time.
Travel costs are not typically charged for locations within a 30-minute drive of my home in Bristol. Parking arrangements will be discussed during the initial consultation, and any parking charges must be covered by the client.
If total travel time (to and from your address) exceeds one hour, a charge may be agreed to cover additional time and fuel costs.
Materials such as bin bags, labels and basic supplies are included in the service. Any storage solutions or additional items recommended will need to be purchased separately by the client.
Bookings & Confirmation
All bookings are subject to availability and are only confirmed once both the signed Terms & Conditions and full payment have been received.
Signed Terms & Conditions and full payment must be completed no later than 24 hours prior to the scheduled session start time. Bookings not completed within this timeframe will be treated as unconfirmed and the time slot may be released or offered to other clients.
Time spent on initial consultations, follow-up calls, messaging, and scheduling does not constitute a confirmed booking and does not reserve a session.
I reserve the right to decline or reschedule bookings that have not been secured in accordance with these terms.
Please sign below to state your acceptance of these terms:
Name:
Signature:
Date: